Privacy Policy
At IndustryMRO (industrymro.com), your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, and your rights. It applies to our website and our shop at shop.industrymro.com.
✔ We never sell your personal data. Your trust matters.
1. What we collect
We may collect:
- Contact details: Name, email, phone number, shipping/billing address, company name, GST (for B2B invoices).
- Order information: Products purchased, transaction history.
- Technical data: IP address, browser type, device info, cookies, and how you use our site.
- Communication: Messages you send to our support or sales team.
2. How we use your information
We use your data to:
- Process and deliver your orders (tools, safety gear, electricals, office supplies).
- Manage your account and provide customer support.
- Improve our website, products, and services.
- Send order updates, policy changes, or promotional emails (only if you opt in).
- Prevent fraud and comply with legal obligations.
3. Sharing your information
We do not sell or rent your personal data. We may share it only with:
- Service providers (payment gateways, shipping partners, cloud hosting) under confidentiality agreements.
- Legal authorities if required by law or to protect our rights.
- Business transfers (merger or acquisition) – with notice to you.
4. Cookies
We use cookies to enhance your browsing experience and analyze site traffic. You can disable cookies in your browser settings, but some features may not work properly.
5. Data security & retention
We use reasonable security measures (SSL encryption, firewalls, access controls) to protect your data. We keep personal information only as long as needed for the purposes in this policy, or as required by law (e.g., tax records for 7 years).
6. Your rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate information.
- Request deletion of your data (subject to legal retention).
- Withdraw consent for marketing communications.
To exercise these rights, contact us at the email below.
7. Changes to this policy
We may update this policy occasionally. The latest version will always be posted here with a new “Effective from” date. Material changes will be notified via email or website notice.
📬 Privacy contact
For any questions, access requests, or concerns about your privacy, please email us at:
Email: info@industrymro.com
We will respond within a reasonable timeframe (typically 30 days). If you are in India, you may also lodge a complaint with the Data Protection Board of India once established under the DPDP Act, 2023.
Note: We have not formally appointed a Grievance Officer or Data Protection Officer, as not required by current rules for our business size. All privacy matters are handled by our internal team via the above email.
This policy applies only to industrymro.com and shop.industrymro.com. It does not cover external linked websites.